A Remote Customer Operations Manager at Recruiter HubCurrently Recruiting
Customer Operations Manager are responsible for the collection of payments from clients on behalf of the company. They supervise a team of clerks and oversee the timely and accurate invoicing of customers and the handling of overdue payments according to the company's policies.
We seek an intelligent, trusted, organized, ambitious remote professional Account Customer Operations Manager who seeks responsibility in a high growth business environment and a strong team player who thrives in a fast-paced environment. This role is perfect for someone that is responsible and takes pride in getting the job done why and supplementing your earnings while working from home/remotely, working with us will enable you to venture into a new opportunity to advance your career while overseeing and managing all aspects of the company financial/collection operations.
In this role, you'll be the liaison between customers and the company, assisting with the recovery of overdue payments and satisfying customer complaints needs through transparent communication. This position is open to a full-time, part-time role and works remotely in your own time zone.
!. Take incoming calls from clients and listen to concerns, complaints, and questions carefully. !. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency. !. Locating debtors and contacting them via phone or email to address their overdue payments and determine the reason for the outstanding debt. !. Communicating with the sales and accounting department to maintain accurate and updated information on client accounts and payments. !. Contacting customers to inform on delinquency, encourage on-time payments, and set up payment plans that can facilitate good credit. !. Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately. !. Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.
!. Strong communication and problem-solving skills !. Ability to multitask and regularly respond to emails !. High school diploma or equivalent !. Conflict resolution and de-escalation skills !. Comfortable sitting and speaking for long periods of time !. Must be 25 years of age or older. !. Must be proficient with basic PC skills. !. Must have an internet connection. !. Basic English written language. !. Basic English spoken language. !. Computer with internet access and respond to emails in a timely manner. !. A quiet working area away from distractions and follow the company's instructions. !. Must be able to work independently and get the job done. !. Desire to learn skills to successfully work from home.