A Remote Customer Service Representative at Recruit Career Hub
Recruitment Made EasyWe are looking for a competent Customer Service Representative to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments also responsible for resolving overdue bills and collecting payments from those who owe.
Our Collection Customer Service Representative should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities
Monitor accounts to identify outstanding debts Investigate historical data for each debt or bill Find and contact clients to ask about their overdue payments Take actions to encourage timely debt payments Process payments and refunds Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status
Requirements:-
Strong communication and problem-solving skills Ability to multitask and regularly respond to emails High school diploma or equivalent Conflict resolution and de-escalation skills Comfortable sitting and speaking for long periods of time Must be 25 years of age or older. Must be proficient with basic PC skills. Must have an internet connection. Basic English written language. Basic English spoken language. Computer with internet access and respond to emails in a timely manner. A quiet working area away from distractions and follow the company's instructions. Must be able to work independently and get the job done. Desire to learn skills to successfully work from home